0

Careers

Welcome to Telstra Purple! We’re more than just tech and innovation. We’re a collective of passionate people who give purpose to technology. These are the most important aspects of our business — in fact, so important that we've used them to literally inspire our name (Purpose & People).

Hi there 👋

We're not currently hiring any open vacancies, however if you would like to register your interest for future positions with Telstra Purple, please email your resume to careers@purple.telstra.com.

Work type

Locations

Australia

Categories

Technical Solutions Support | IT Managed Services

Technical Solutions Support | IT Managed Services

Apply now Job no: 493911
Work type: Full time
Location: Melbourne
Categories:

Hi! We’re Telstra Purple 

We’re more than just tech and innovation. We’re a collection of passionate people who give purpose to technology. These are the most important aspects of our business – in fact, so important that we’ve used them to literally inspire our name (Purpose & People). 

Everything we do is founded on our core beliefs:

  • We thrive when our people thrive
  • Our customer's success is our success
  • We are trusted and empowered as individuals
  • We are stronger together
  • We continuously learn, share and innovate

Join us on the leading edge of innovation, as we help our clients navigate to a brilliantly connected future.

The role

We are looking to add another key member to our Managed Services Team in a Technical Solutions Support role. In this role, your duties and responsibilities will include (but not be limited to):

  • Leading the response to incidents and service requests until resolution
  • Contributing to team development through sharing technical knowledge with other team members and suggesting initiatives that grow the success of the team’s operation
  • Ensuring compliance to processes and standards (including incident and change management processes) to avoid any disruption to customer’s production environments
  • Anticipate, mitigate and solve any service disruptions due to incidents
  • Performing complex, specialised technical investigations to determine/confirm system and design standards and performance parameters for the networks, infrastructure, applications, products and services
  • Evaluating software and hardware enhancements to platforms, systems and network equipment, including participation in the appropriate approval processes
  • Providing complex technical advice, recommendations and customer consultancy on networks, infrastructure, products and services supplied and operated by Telstra
  • Liaising with internal and external stakeholders, to arrange and/or participate in acceptance testing of products and equipment, including but not limited to coordination of model & field trials, analysis of results, and verification of new products and platform enhancements.
  • Contributing to team development through sharing technical knowledge with other team members and suggesting initiatives that grow the success of the team’s operation

Please note : The role requires some support and implementation activities to be performed outside of business hours (On call roster)

Your skills and experience:

We're after the right blend of experience and enthusiasm, and look for cultural add, rather than cultural fit. We benefit from the unique gifts and backgrounds of each person in our business, and push for diversity of thought in all we do. To be successful in this role, your skills and experience should include:

•Experience in solving problems of varying complexity through analysis, synthesis of potential solutions, and test/deployment of technical resolutions.

•Experience and Appreciation for the importance of ITIL processes including, but not limited to change management, incident management, and event management

•Previous experience in working and managing clients

•Certifications in some of the technologies we use -You are also expected to continue to expand your skills through self-study, participation in vendor training and by keeping up to date with industry trends and technologies

Cisco, CCNA, CCNP •Pao Alto, ACE, PCNSE•Blue Coat BCCPA, BCCPP•Fortinet NSE4 or above•Juniper JNCIS, JNCIA-FWV, JNCIA-IDP, JNCIA-SSL•Aruba ACMP, ACCX•Riverbed RCSP-W, RCSP-HCB•F5 Roadmap Certs (LTM, GTM, APM)•ITIL Foundation

 

Perk Central

Not to brag, but we provide some pretty compelling benefits, including: 

  • Work-life integration - we understand life happens when you're busy making other plans
  • Access to our professional development program
  • Telstra 20gb Wi-Fi hotspot 
  • Laptop/Device allowance renewed every 2 years
  • An epic (free) Telstra mobile phone plan
  • Purchased Annual Leave scheme
  • Discounted Telstra products and services
  • 16 weeks paid parental leave for primary carers | 6 weeks paid parental leave for secondary carers

 

Advertised: AUS Eastern Standard Time
Applications close:

Back to search results Apply now Refer a friend

Share this:

| More

Technical Solutions Support | IT Managed Services

Technical Solutions Support | IT Managed Services

Apply now Job no: 493911
Work type: Full time
Location: Melbourne
Categories:

Hi! We’re Telstra Purple 

We’re more than just tech and innovation. We’re a collection of passionate people who give purpose to technology. These are the most important aspects of our business – in fact, so important that we’ve used them to literally inspire our name (Purpose & People). 

Everything we do is founded on our core beliefs:

  • We thrive when our people thrive
  • Our customer's success is our success
  • We are trusted and empowered as individuals
  • We are stronger together
  • We continuously learn, share and innovate

Join us on the leading edge of innovation, as we help our clients navigate to a brilliantly connected future.

The role

We are looking to add another key member to our Managed Services Team in a Technical Solutions Support role. In this role, your duties and responsibilities will include (but not be limited to):

  • Leading the response to incidents and service requests until resolution
  • Contributing to team development through sharing technical knowledge with other team members and suggesting initiatives that grow the success of the team’s operation
  • Ensuring compliance to processes and standards (including incident and change management processes) to avoid any disruption to customer’s production environments
  • Anticipate, mitigate and solve any service disruptions due to incidents
  • Performing complex, specialised technical investigations to determine/confirm system and design standards and performance parameters for the networks, infrastructure, applications, products and services
  • Evaluating software and hardware enhancements to platforms, systems and network equipment, including participation in the appropriate approval processes
  • Providing complex technical advice, recommendations and customer consultancy on networks, infrastructure, products and services supplied and operated by Telstra
  • Liaising with internal and external stakeholders, to arrange and/or participate in acceptance testing of products and equipment, including but not limited to coordination of model & field trials, analysis of results, and verification of new products and platform enhancements.
  • Contributing to team development through sharing technical knowledge with other team members and suggesting initiatives that grow the success of the team’s operation

Please note : The role requires some support and implementation activities to be performed outside of business hours (On call roster)

Your skills and experience:

We're after the right blend of experience and enthusiasm, and look for cultural add, rather than cultural fit. We benefit from the unique gifts and backgrounds of each person in our business, and push for diversity of thought in all we do. To be successful in this role, your skills and experience should include:

•Experience in solving problems of varying complexity through analysis, synthesis of potential solutions, and test/deployment of technical resolutions.

•Experience and Appreciation for the importance of ITIL processes including, but not limited to change management, incident management, and event management

•Previous experience in working and managing clients

•Certifications in some of the technologies we use -You are also expected to continue to expand your skills through self-study, participation in vendor training and by keeping up to date with industry trends and technologies

Cisco, CCNA, CCNP •Pao Alto, ACE, PCNSE•Blue Coat BCCPA, BCCPP•Fortinet NSE4 or above•Juniper JNCIS, JNCIA-FWV, JNCIA-IDP, JNCIA-SSL•Aruba ACMP, ACCX•Riverbed RCSP-W, RCSP-HCB•F5 Roadmap Certs (LTM, GTM, APM)•ITIL Foundation

 

Perk Central

Not to brag, but we provide some pretty compelling benefits, including: 

  • Work-life integration - we understand life happens when you're busy making other plans
  • Access to our professional development program
  • Telstra 20gb Wi-Fi hotspot 
  • Laptop/Device allowance renewed every 2 years
  • An epic (free) Telstra mobile phone plan
  • Purchased Annual Leave scheme
  • Discounted Telstra products and services
  • 16 weeks paid parental leave for primary carers | 6 weeks paid parental leave for secondary carers

 

Advertised: AUS Eastern Standard Time
Applications close:

Back to search results Apply now Refer a friend

Share this:

| More